In today’s fast-paced world, businesses need to provide efficient customer support to retain their customers. One of the most effective ways to achieve this is by using helpdesk chatbots. Helpdesk chatbots are AI-powered tools that can provide instant support to customers, resolve their queries, and assist them in finding the right solutions. In this article, we will discuss the top 10 best helpdesk chatbots that can improve your customer support.
1. Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets from various channels such as email, phone, social media, and chat. It offers a range of features such as ticket management, automation, reporting and analytics, self-service portals, and integrations with other business applications.
With Freshdesk, businesses can create customized workflows to streamline their support processes and assign tickets to the right agents. The software also provides tools for collaboration and knowledge management, allowing agents to share information and solve customer issues faster.
Freshdesk offers a range of pricing plans to suit different business needs and sizes, starting from a free plan for small businesses with limited features, to more advanced plans with additional features such as custom roles and reporting. The software is used by a range of businesses across industries, including small businesses, startups, and enterprise-level organizations.
Freshdesk Chatbot
The Freshdesk chatbot is an AI-powered tool that can answer common customer queries and provide automated support 24/7. It can be customized to match the branding of the company and can be programmed to handle a variety of tasks, such as:
- Answering frequently asked questions: The chatbot can be programmed to provide answers to common queries, such as opening hours, delivery times, and return policies.
- Booking appointments: The chatbot can schedule appointments and send reminders to customers.
- Generating leads: The chatbot can collect customer information and forward it to sales teams for follow-up.
- Escalating issues: If the chatbot is unable to resolve a customer issue, it can escalate it to a human agent for further assistance.
The Freshdesk chatbot can improve the customer experience by providing fast and efficient support, reducing the workload of customer support teams, and allowing businesses to provide 24/7 support to their customers.
2. Zendesk
Zendesk is a cloud-based customer service platform that provides tools to help businesses manage customer support requests across various channels, such as email, chat, social media, and phone. The platform allows businesses to centralize all customer interactions, track customer conversations, and measure customer satisfaction.
Zendesk offers a range of features, including ticket management, live chat, knowledge base, reporting and analytics, and integrations with popular third-party apps. It also provides customer engagement tools, such as triggers, automations, and macros, that help businesses streamline their customer service workflows.
Zendesk is used by companies of all sizes, from startups to enterprise-level organizations, in industries such as technology, retail, finance, and healthcare. The platform is known for its ease of use and flexibility, allowing businesses to customize their customer service processes to meet their specific needs.
Zendesk Helpdesk Chatbot
Zendesk is a popular customer service platform that provides a range of tools for managing customer support, including a chatbot feature. Zendesk’s chatbot allows businesses to automate responses to common customer queries, freeing up time for customer service representatives to handle more complex issues.
To create a chatbot in Zendesk, you can use the platform’s built-in bot-building tools. These tools allow you to create custom chatbots that can handle a range of customer queries, from simple questions to more complex issues.
To get started, you’ll need to create a new bot in your Zendesk account. Once you’ve done that, you can start building your bot by defining its behavior and adding rules for how it should respond to different types of customer queries.
Zendesk’s bot-building tools include natural language processing (NLP) capabilities, which allow your bot to understand and respond to customer queries in a conversational way. You can also customize the bot’s responses based on the customer’s location, the time of day, or other factors.
Overall, Zendesk’s chatbot feature can be a powerful tool for improving your customer service operations. By automating responses to common queries, you can free up your customer service team to focus on more complex issues, while still providing your customers with the support they need.
3. Intercom
Intercom is a software company that provides a customer messaging platform for businesses. Their platform enables businesses to communicate with their customers through a variety of channels, including email, chat, and mobile messaging. Intercom’s platform also includes tools for marketing automation, customer segmentation, and analytics, which help businesses to better understand their customers and improve their communication with them.
Intercom’s messaging platform is designed to help businesses engage with their customers at every stage of the customer lifecycle, from initial contact to ongoing support. Their platform can be integrated with a variety of other business tools, such as CRMs, help desks, and marketing automation software, to provide a seamless customer experience across all channels.
Intercom was founded in 2011 and is headquartered in San Francisco, California. The company serves over 30,000 businesses worldwide, including companies like Shopify, Atlassian, and Sotheby’s.
Intercom Helpdesk chatbot
Intercom is a customer messaging platform that allows businesses to communicate with their customers through a variety of channels, including chat, email, and social media. One of the features of Intercom is the ability to create a chatbot to assist with customer support.
To create a helpdesk chatbot in Intercom, you can follow these steps:
- Log in to your Intercom account and go to the “Apps” section.
- Search for the “Custom Bots” app and install it.
- Click “New Bot” and choose “Help Center” as the bot type.
- Follow the prompts to customize the bot’s name, avatar, and greeting message.
- Configure the bot’s behavior by adding questions and responses that will help users find the information they need. You can also set up specific triggers that will prompt the bot to initiate a conversation with a user.
- Test your bot to ensure it is working correctly.
Some best practices for creating a helpdesk chatbot in Intercom include:
- Keep the bot’s language clear and concise
- Use buttons and quick replies to guide users through the conversation
- Provide links to relevant articles or resources
- Train the bot to escalate complex issues to a human agent if necessary
- Regularly review and update the bot’s responses to ensure they remain accurate and helpful.
4. Chatfuel
Chatfuel is a popular chatbot-building platform that allows businesses and individuals to create conversational interfaces for a variety of use cases. With Chatfuel, users can build chatbots for customer service, lead generation, e-commerce, and more, without needing any coding skills.
Chatfuel provides a drag-and-drop interface that makes it easy to create conversational flows, set up responses, and integrate with third-party services. It also includes a variety of pre-built templates and plugins that can be customized to fit the user’s needs.
Some of the key features of Chatfuel include:
- Natural Language Processing (NLP) to understand and respond to user queries
- Broadcasts and automated sequences to send messages to users at specific times or intervals
- User segmentation and targeting to deliver personalized messages to different groups of users
- Integration with popular third-party services, such as Facebook Messenger, WhatsApp, and Slack
- Analytics and reporting to track bot performance and user engagement.
To use Chatfuel, users need to sign up for an account, connect it to their Facebook page or other messaging platform, and then build their chatbot using the visual interface. Chatfuel offers a free plan with limited features, as well as paid plans with more advanced features and higher usage limits.
Helpdesk Chatbot from Chatfuel
Chatfuel’s Helpdesk Chatbot is a pre-built chatbot template designed to help businesses automate their customer support and improve their response time. With this chatbot, customers can easily get answers to their questions and resolve issues without having to wait for a human agent to become available.
The Helpdesk Chatbot comes with a variety of pre-built features and integrations, including:
- Customizable welcome messages to greet customers and set expectations
- Quick replies and buttons to help guide users through the conversation
- Natural language processing (NLP) to understand and respond to customer queries
- Live chat handoff to a human agent when needed
- Integration with popular customer service platforms like Zendesk, Freshdesk, and Intercom
To use the Helpdesk Chatbot, you’ll need to sign up for a Chatfuel account and then install the template from the Chatfuel Dashboard. From there, you can customize the chatbot to fit your brand’s voice and set up integrations with your preferred customer service platform.
5. Tars
Tars is a helpdesk chatbot platform that is designed to help businesses automate their customer support processes. It offers a wide range of features, including custom chatbot design, integration with popular messaging apps, and analytics and reporting.
Tars’ chatbots can handle a wide range of customer inquiries, including product support, technical assistance, and billing issues. Additionally, Tars’ chatbots can integrate with live chat agents, allowing businesses to provide real-time support when necessary.
6. BotStar
BotStar is a helpdesk chatbot platform that is designed to help businesses provide personalized customer support experiences. It offers a wide range of features, including custom chatbot design, automated workflows, and integration with popular messaging apps.
BotStar chatbot
A BotStar chatbot is a conversational agent built using the BotStar platform. These chatbots are designed to communicate with users through natural language, and can be deployed on various messaging channels, such as Facebook Messenger, WhatsApp, and web chat.
BotStar chatbots can be used to automate various tasks, including customer support, sales, and marketing. They can be customized to meet specific business needs, and can be integrated with other systems and tools, such as CRM software and e-commerce platforms.
Some of the key features of BotStar chatbots include natural language processing, user segmentation, analytics, and the ability to handle multiple languages. Overall, BotStar chatbots are a powerful tool for businesses looking to streamline their communication with customers and improve their overall customer experience.
7. Helpshift
Helpshift is a customer support platform that provides businesses with tools to efficiently manage and resolve customer issues across multiple channels, including email, chat, social media, and in-app messaging. The platform uses AI-powered automation and machine learning to provide personalized and context-aware customer support.
With Helpshift, businesses can create a knowledge base of FAQs, automate responses to common queries, and route more complex issues to the appropriate support agent. Helpshift also provides analytics and reporting tools to track key performance metrics and customer satisfaction scores.
Helpshift can be integrated with popular CRM and helpdesk solutions, as well as mobile and web applications. It is used by businesses across various industries, including gaming, e-commerce, financial services, and telecommunications, to enhance customer engagement and improve customer retention.
8. Bold360
Bold360 is a customer engagement software platform that provides businesses with a range of tools and features to interact with their customers and provide a personalized customer experience. It uses artificial intelligence (AI) and machine learning (ML) to analyze customer interactions and provide recommendations to agents on how to respond to customers’ inquiries and requests.
Some of the key features of Bold360 include:
- Live Chat: Bold360 provides a live chat feature that allows businesses to communicate with their customers in real-time through text-based chat.
- Chatbots: Bold360’s chatbots are designed to interact with customers and provide them with quick responses to their questions and concerns.
- AI-powered insights: Bold360’s AI algorithms analyze customer interactions and provide businesses with insights into customer behavior, preferences, and needs.
- Omnichannel engagement: Bold360 allows businesses to interact with their customers across various channels, including social media, email, and SMS.
- Personalization: Bold360 provides businesses with tools to personalize customer experiences based on their preferences and behavior.
Overall, Bold360 is a powerful customer engagement platform that helps businesses provide exceptional customer experiences and improve their customer satisfaction.
9. Ada
One approach to building a chatbot in Ada would be to use a framework or library that provides natural language processing (NLP) capabilities. There are several such libraries available in Ada, such as the OpenNLP Ada library, which provides support for tokenization, part-of-speech tagging, named entity recognition, and other NLP tasks.
Another approach would be to integrate Ada with a third-party NLP service, such as Dialogflow or IBM Watson, which provide pre-built models and tools for building chatbots. Ada can be used to build the backend of the chatbot, while the NLP service handles the natural language processing and conversation management.
Overall, while it may require more effort to build a chatbot in Ada compared to other languages with more established chatbot frameworks, Ada’s strong type checking and reliability features make it a good choice for building robust and high-performance chatbots.
10. Acquire.io
Acquire.io provides a chatbot platform that allows businesses to build and deploy AI-powered chatbots to automate customer support and sales processes. The chatbots can be integrated with various messaging channels, including web chat, Facebook Messenger, WhatsApp, and more.
The chatbot platform provides a visual bot builder that allows businesses to create chatbots without coding knowledge. The bot builder includes pre-built templates and customizable widgets, such as forms, buttons, carousels, and more. The platform also provides a natural language processing (NLP) engine that allows chatbots to understand and respond to customer queries in a conversational manner.
Acquire.io’s chatbots can be used for a variety of purposes, such as answering common questions, providing product recommendations, scheduling appointments, and processing orders. The platform also provides analytics and reporting tools to help businesses track the performance of their chatbots and optimize their engagement strategies.
Overall, Acquire.io’s chatbot platform is a powerful tool for businesses looking to automate customer support and sales processes. Its user-friendly bot builder and NLP engine make it easy to create chatbots without coding knowledge, while its integrations with various messaging channels and reporting tools make it a comprehensive solution for businesses of all sizes.
Conclusion
Helpdesk chatbots have become an essential tool for businesses looking to streamline their customer support processes. The above-mentioned top 10 best helpdesk chatbots offer a wide range of features to help businesses provide personalized customer support and improve their customer engagement. By implementing a helpdesk chatbot, businesses can reduce their customer support costs, improve customer satisfaction, and increase their revenue. However, it is important to choose a chatbot platform that meets the specific needs of your business and your customers.
