Cancellation & Refund Policy
Return requests are not accepted for the below situations currently.
- Cancellation / refund on Digital Downloadable Art (.JPG or .PNG files)
- Cancellation / refund of a customised size handmade painting that is already made, but unable to ship or delayed in transit
- Cancellation / refund request of artwork that is already printed, but unable to ship or delayed in transit
- Cancellation / refund request of artwork that is already framed, but unable to ship or delayed in transit
- Cancellation / refund request of portrait that is already made, but unable to ship or delayed in transit
- Cancellation / refund requests for orders already shipped or delayed in transit
- Cancellation / refund requests for orders delayed due to lockdown/restrictions in your location
- Cancellation / refund requests for sale items.
If you raise cancellation requests within 2 hours of placing the order, we will accept those requests. If you artwork has not begun, or if we have not printed the canvas, or framed the artwork – then we can accept cancellations after few days after the order as well.
For Artworks delivered in India.
We have a very flexible and friendly 15-days returns policy. We stick to our no-questions asked policy, and our staff will never ask you why you wish to return the painting, when you have to. Please note we accept return requests only for unframed paintings delivered in India. Customers must raise return request within 15 days post delivery of the shipment. We do not accept return requests for framed paintings.
If eligible for returns, you can raise a return request through WhatsApp – +91 7077477456. If you had paid online using cards / online banking – we will refund to the same account. If you had paid using NEFT/RTGS – we will ask you for your bank account number and IFSC code for processing refunds.
To return your product, you should mail your product to:
SAROJ KUMAR MEHER
AT/PO – TARBHA, RATHAPADA,
ODISHA – 767016
MOB. – 7377368143
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns for Customized Artworks
Returns are not accepted for Custom Sized Artworks irrespective of whether its ordered framed or unframed, delivered in India or outside India. However customers can request for additional images to be emailed before shipping. Our artists will revise the painting if needed, based on your inputs and until you are satisfied with the outcome.
For Lost / Damaged Shipments
In rare case of lost shipments, we will offer full refunds irrespective of the delivery location or framing state.
In rare case of delivery of damaged artwork or frames, we will offer refund amounts based on the condition of the same. This will be taken case on case basis once reported to us.